The Nairobi Expressway

For Non-Stop Cashless Access. APPLY for your ETC service & book for an OBU device installation

Location

Nairobi Expressway Plaza, City Cabanas Mombasa Rd

+254 111 039 777

Frequently Asked Questions

Resources and information about The Nairobi Expressway

There are two methods to access the Nairobi Expressway. The Efficient Electronic Toll Collection (ETC) and the Manual Toll Collection (MTC) as labelled at the entry and exit stations. ETC users enjoy a seamless transit experience by having an on-board unit (OBU) installed in their vehicles. MTC users have the options of paying though a pre-loaded MTC Card, Cash or Mobile Money.

Toll Rates

View the gazetted toll rates for the Nairobi Express Way based on the vehicle class, entry and exit points.

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Public safety notice

Read the Nairobi Expressway safety notice including safety rules, speed limits and emergency service response

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The Expressway Route map

Get familiar with the entry and exit point locations to better plan your trip while using the Nairobi Expressway from Mlolongo to Westlands.

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Acceptable modes of payment

Click to view the payment methods available while using the Nairobi Expressway including topping up your ETC or MTC card

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Restrictions on Use

Two and three wheeled motor vehicles are not allowed on the expressway

Speed Limits

All motorists are expected to adhere to the set speed limits as displayed at various sections of the expressway.

Emergency Rescue

In the event of any emergency on the road, reach out through our Service line number +254 111 039 888

Frequently Asked Questions

Frequently Asked Questions

You can log in to your account on the Website, The Nairobi Expressway App or dial USSD code *819# to check your balance. Your balance is also displayed when you pass the toll station during exit. The toll station will display your vehicle information, the toll payment and account balance.

You can get an On-Board Unit (OBU) installed in your vehicle by visiting the designated ETC service points along the Nairobi Expressway.

The toll rates are published in the Kenya Gazette. View the current Toll Rates Schedule

Download the mobile app. Log in using the same credentials as your website account. For a new user, register your account with the same details (Phone number, ID or PIN) used to apply for your ETC service or MTC card.

Send us a direct message to any of our social media platforms or Call our 24/7 Service Center Hotline +254 111 039 777

  1. Dropping off passengers along the Expressway is prohibited
  2. Parking along the Expressway is prohibited unless the vehicle has a problem
  3. Reversals and U-turns are prohibited along the Expressway
  4. The designated speed along the Expressway is 80km/h, overspeeding is prohibited, kindly adhere to the different sped limits shown by the traffic signs.
  5. Littering along the Expressway will attract a fine from the relevant authorities.
  6. Do not use the emergency lane except in the event of an emergency.

  1. Carefully remove the OBU from the car. Alternatively, you can bring the car to any of our service centers to have it removed
  2. Bring the device for deactivation at the service center
  3. If you’d like to retain the OBU and register a different vehicle, the Service Center Staff can assist to make the modification under the same account.

Call the Nairobi Expressway Rescue Hotline on +254 111 039 888

  1. Do not panic
  2. Turn on your hazard light
  3. Evacuate all the people in the vehicle, and stand at a safe distance outside the barrier
  4. Place a warning sign 150m from the vehicle against the direction of traffic flow
  5. Call the Nairobi Expressway Hotline on +254 111 039 888

The minimum ETC toll points are 490

  1. Copy of Certificate of Incorporation
  2. Copy of Company KRA PIN Certificate
  3. Original and Copy of Contact Person’s ID/Passport
  4. Authorization Letter

Create an account, reset your password, and log in. If you have already applied for an ETC service or MTC card at the service center, after logging in, the account will directly display the services and cards you have, as well as the account balance. The website login account credentials are also similar to the mobile app.

  1. Website Customer Portal : Apply for new accounts, Top up, Check balance and Check statements
  2. USSD Code : Dial *819# for General users- Apply for new accounts, Top up, Check balance and Check statements: For Stanbic Bank Members, Dial *208# - 
  3. Nairobi Expressway App : Sign in, Top up, Check balance and Check statements
  4. Stanbic Mobile App : Top up (Only for Stanbic Bank Members)
  5. Standard Chartered App : Top up (Only for Standard Chartered Members)
  6. Loop Go App : Top up for ETC/MTC own account and others.